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We’re here to help with any questions about our products, services,
or your data needs
How Would You Like to Reach Us?
Email Us
For general inquiries and support questions
Response time: within 24 hours
Live Chat
Get instant help from our support team
Monday – Sunday: Open 24 Hours / 7 Days a Week
Send Us a Message
Have a question about our products or services? Fill out the form and our team will get back to you as soon as possible.
- Typically responds within 1 business hours
- Expert support from our data specialists
- Confidential and secure communication
Our Locations
Frequently Asked Questions
What information should I include in my inquiry?
For the fastest response, please include:
- Your specific use case or project requirements
- Any technical specifications (API needs, data formats, etc.)
- Your timeline and budget if applicable
- Any existing solutions you’ve tried
Do you offer custom data collection services?
Yes, we provide custom web scraping and data collection services tailored to your specific needs. Our team can work with you to:
- Identify the best sources for your data requirements
- Develop custom scrapers and data pipelines
- Clean and structure the collected data
- Deliver in your preferred format on a schedule that works for you
What's your typical response time?
Our response times vary based on the contact method:
- Live Chat: Immediate during business hours
- Email: Within 1 business hours
- Phone: Immediate if during business hours
- Contact Form: Within 1 business day
For complex inquiries requiring technical review, we may need up to 24-48 hours to provide a comprehensive response.
Do you offer enterprise support plans?
Yes, we offer tiered enterprise support plans that include:
- Dedicated account manager
- Priority support with guaranteed response times
- Custom SLAs for data delivery and updates
- Quarterly business reviews
- Custom API rate limits and endpoints
- White-glove onboarding and training
Contact our sales team to discuss which plan would best suit your organization’s needs.
Join thousands of businesses automating their data collection with ScrapeLead