How can I cancel my subscription renewal?
If you need to cancel your subscription, we’ve made the process simple for you. Just follow these easy steps, and your subscription will be canceled.
Step 1: Go to the Subscription Plan Page
To start the cancellation process, navigate to the Subscription page in your dashboard.
Step 2: Click on Cancel Subscription in the Upper Right Corner
- Cancel Subscription
Find this “cancel subscription” icon and click.
Step 3: Share Your Feedback
Before canceling your subscription, we kindly ask you to share the reason for your decision. Your feedback is invaluable to us, as it helps us improve our services and better serve our customers. Please know that we carefully read and consider every piece of feedback we receive.
Step 3: Share Your Feedback
Refunds are handled manually, and we usually respond within 2-3 business days. But don’t worry if we’re a bit late – we’ll still honor your request based on the date you sent it.
Step 4: Confirm Your Cancellation
To proceed with the cancellation, click on the “Cancel Subscription” button.
If you need assistance or have any questions, you can book a call with one of our
customer success engineers or reach out to our support team at this stage.
Step 5: Access Your Remaining Credits
After canceling your paid account, any remaining credits will stay in your account until the end of your subscription period. You will see a message displaying the remaining credits and their expiration date.
If you change your mind and decide not to cancel your subscription at this stage, click
on the “Don’t Cancel Subscription” button.
on the “Don’t Cancel Subscription” button.
To reactivate your account later, you can always upgrade to any of our paid plans on the
Subscription page.
